We aspired to tailor a developmental journey for our customer-facing employees, emphasizing the communication of customer experience in a sustainable financial institution like Merkur. Niels not only delivered but also fully comprehended our values. He emerged as a trustworthy partner, instantly gaining insight into our day-to-day operations. Niels’ approach created a secure training environment, where employees felt encouraged to develop and enhance their skills. The atmosphere of trust and respect that Niels cultivated genuinely contributed to our employees’ growth and progress.
CEO of Merkur Andelskasse